HomeCases

Cases

Calliotel’s cases open the spectrum of VoIP, IoT and Cloud services for Telcos, MSPs and large international corporates to make a great impact on their business. Our methodology can synthesize best practices with market-driven requirements for the best results.
https://callio.tel/wp-content/uploads/2017/04/blog-post-11.jpg
Challenge:

A swiss company had an old VPBX environment as an uncompetitive service environment and relatively high label and system cost; 12k+ extensions; 400+ clients.

Solution:

The company decided to migrate to Calliotel CloudPBX as a white-label service. In the first step, some small enterprises started to use as new customers and later on mediums. In the second step, the existing clients’ system account migrates from old to new CloudPBX technology.

Result:

Calliotel CloudPBX reduced the setup time from 10 hours to 10 mins and engineer effort from 6 persons to zero people. The faster service developments provide shorter sales-cycle-time so the sales team increase the monthly revenue growth. Above all the TCO is decreased by 460kEUR/year.

https://callio.tel/wp-content/uploads/2019/04/portfolio-02.jpg
 
Challenge:

Telecom company provides on-premise PBX services, the technology is not up-to-date, it can cause faults and nobody can manage it. Therefore the company not prepared for troubleshooting and it can lose high-value clients.

Solution:

Telecom company can choose from two opportunities. Telecom hires new tech specialist and starts to use updated technology, but it is difficult and not profitable. Telecom company migrates all PBX clients to Calliotel CloudPBX, which is faster and simple.

Result:

Telecom company sell the CloudPBX as its own branded service, so its clients can see, the telecom company is innovative. The clients can enjoy new features for better customer engagement. Telecom can sell additional options for higher revenue. Telecom’s sales and marketing team are proud of the high availability, flexible feature set, quick service delivery, and much better customer service. They lovely sell CloudPBX.

https://callio.tel/wp-content/uploads/2019/04/portfolio-01.jpg

Challenge:

A mobile and landline operator realised they need to find out how they can sell more services to their existing clients and acquire new business clients with competitive services and technologies.

Solution:

At the first step Calliotel learned the local business and tech environment by operator and researches. After two online consultations, the Calliotel team design a new cloud-based service model with two different sales models, marketing messages, service delivery processes, and pricing plans. Fortunately, both of them can match the operator’s business aims.

Result:

Operator does not waste too much time understanding all aspects, with internal meetings. They used an international expert team so the Business Case was well prepared and it was on time for next year’s business planning.

https://callio.tel/wp-content/uploads/2019/04/portfolio-03.jpg
Challenge:

Airline has more than 100 offices and hires more than 30k employees around the world. They want to improve the customer experience so they realised the better team collaboration is important.

Solution:

Airline started a Research & Planning project to find out how they can deliver the proper result. They invited us as a telecom technology advisor and we learned all the details after that we presented all proper potential solutions with pros and cons.

Result:

The airline company does not hire a new VoIP professional for this project. They got answers within 3 consultation days so they reduced the searching time and eliminate the precarious research result that can cause wrong planning. They learned new technologies with effective features for Airlines’ competitiveness.

https://callio.tel/wp-content/uploads/2019/04/portfolio-04.jpg
Challenge:

A small telecom company has more than 100k customers and only one VoIP engineer can manage the core switching technology. It is a huge single point of failure.

Solution:

Find an expert who can help to optimise the technology and provide a backup engineer for all time. Calliotel team helped to fine-tune the core switch, for example, LCR. Calliotel worked together with small telecom VoIP engineers in an initial consultation, so these types of knowledge transfer increase consciousness with a well-documented setup and change management process.

Result:

Calliotel’s VoIP engineer outsourcing service is matching with small telecom operator purposes, as service and price need to be the best value for the money.

CalliotelHeadquarters
Innovation via empowerment.
OUR LOCATIONSWhere to find us?
https://callio.tel/wp-content/uploads/2019/04/img-footer-map.png
GET IN TOUCHCalliotel Social links
Be in the middle and maximise the long tail.